What annoys testers

Contents:

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I am the Head of Quality at ITFB. I have over 10 years of experience in process and product quality assurance. I am confident that my contributions contribute to a better digital world. As Vice Chairman of the Russian Software Testing Qualifications Board and co-organizer of the Moscow Testers Club MSTC, I am actively involved in developing the professional community. I am also the editor of Tester's Life magazine, where I share my knowledge and experience in software testing.

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Nowadays, sincerity and open displays of emotion are becoming important aspects in content created by professionals and experts. Platforms like YouTube and social media have become filled with content on topics such as "What Annoys Flight Attendants" or "10 Phrases Designers Don't Like." The IT industry also has its own set of emotions. The ITFB QA (Quality Assurance) team has compiled a list of annoying issues testers face in their work. This content may be useful not only for professionals but also for anyone interested in the specifics of working in the IT field.

Creating issues and defects in bug tracking without detailed descriptions is irritating. Headlines like "It doesn't work, please fix it!" do not contain the necessary information for effective problem solving. This is especially noticeable in production testing reports, which lack steps for reproducing the error, data, environment, and other critical elements. Omitting logs, screenshots, and expected results only complicates the process of finding and fixing the defect. To improve the quality of development and testing, it is important to leave detailed reports, which will help the team respond to problems faster and improve overall work efficiency.

It is annoying when a developer submits code for testing without performing even a basic check. For example, the "Close" button doesn't perform its intended function but instead generates multiple error messages, causing the system to freeze. Although the developer reports the task complete and reports it to QA, the core functionality remains broken. As a result, the tester wastes time figuring out that their efforts were in vain. To improve development quality, it's important that every stage, including preliminary code testing, is performed responsibly to avoid such situations and ensure the smooth operation of the application.

Lack of documentation from previous teams creates significant difficulties. In such cases, working with unfamiliar functionality becomes problematic, as it's unclear where the error ends and the intended function begins. This situation causes frustration, especially when there's insufficient information and no way to ask for help. A lack of documentation hinders the development process and can lead to errors that are difficult to identify and fix.

Slow and unstable rigs are frustrating, especially when they belong to other teams and you have no control over them. The problem is compounded when customers and other teams ignore your testing environment requirements. This creates additional difficulties and slows down development processes, hindering the efficient execution of projects. Optimizing testbeds and clear communication with stakeholders are key factors for improving testing productivity and quality.

It's annoying to have to persuade a developer to fulfill their responsibilities. This creates additional difficulties in the work process and slows down project implementation. Effective communication and clear assignment of tasks are key factors for successful team collaboration. It's important for developers to understand their responsibilities and strive to achieve their goals without constant reminders. Improving the working atmosphere and mutual understanding will help avoid such situations and increase team productivity.

This doesn't work here.

This doesn't suit me.

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Got it. Here's the corrected text:

"Okay, I agree..."

Sometimes, after releasing a new build for testing, defects are immediately discovered, and the manager starts asking about the production deployment timeline. This creates inconvenience, as it is difficult to estimate how long it will take the developer to fix the bugs. I can only provide information about the testing process.

It is inconvenient when tasks are added beyond the planned workload, especially if this happens without consulting the tester. The manager delegates an analytical task, the analyst performs the analysis and passes the information to the developer, and then this entire chain ends with the tester. The result is a situation where there is no clarity about the source of the tasks, their content, and the reasons for their appearance. This creates additional difficulties in the work and reduces the team's efficiency. It's important that all project participants are involved in the decision-making process to avoid ambiguities and ensure a clear division of tasks.

A lack of team cohesion often leads to employees recognizing a problem but taking no action to resolve it, believing it doesn't directly affect them. This can negatively impact the overall team atmosphere and reduce team effectiveness. It's important to create a culture of mutual support and encouragement so that each team member feels accountable for shared goals and is willing to take action. Cohesion not only improves the working environment but also increases productivity, which ultimately benefits the entire business.

A lack of version control in a project can be frustrating, especially when it's impossible to determine which build you're testing. This hinders the workflow, as a bug report fails to indicate the build number in which the defect was discovered. Having a clear version control system is critical for effective testing and debugging, as it allows you to track changes and quickly find solutions.

When implementing logging, developers sometimes create records that resemble machine code, requiring additional deciphering. Under pressure to conduct testing, this can be a real problem. Clear and understandable logging is essential for effective analysis and debugging, so it's important to implement standards that ensure logs are accessible and easy to understand. This significantly simplifies the testers' work and improves the quality of the final product.

A client who fails to clearly articulate product requirements can cause significant difficulties during the development process. It's common for a client to have an unclear understanding of the end result, which leads to misunderstandings and delays. For example, the client may describe their expectations in vague terms rather than specific details. This not only complicates the development process but also increases the risk of errors and the need for rework. Clearly articulating requirements is key to successful project completion and client satisfaction. Therefore, it's important to maintain an open dialogue and ask clarifying questions to achieve clarity and agreement on all aspects of the work.

Client. Everything is fine, but why are the drop-down lists showing the following values: first, second, third?

Team is the group of specialists you have approved.

Client: Yes, let's change it to one, two, or three options.

Next day:

Client, there were indeed other values ​​in the combo boxes, weren't there?

Team: Yes, you have confirmed the current agreements.

Client: Yes, that's right... Okay, let's start with the first one, then move on to the second and third.

This section is not functioning.

This does not match my interests.

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Reworking the text for SEO:

Understood, okay.

Client. Everything is fine, but why are the combo boxes showing the following values: "first", "second", "third"?

Team. You approved them yourself.

Client. Yes, let's replace them with one, two, or three options.

The next day:

Client. The combo boxes showed different values, didn't they?

The team has agreed on the current issues.

Client. Right, let's replace it with the first, second, and third options.